Processing Officer (Cards & Loans) | Contract | Bank

Responsibilities

• Perform technical verification of customers' income and supporting documents to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Process Credit Card and Unsecured Loan account creation, maintenance, and updates within the bank's operating systems.
• Perform pre-processing activities by navigating multiple internal systems to validate customer information and ensure accurate data entry.
• Handle operational requests related to account maintenance while ensuring timely and accurate processing within established service level agreements (SLAs).
• Respond to enquiries from internal stakeholders and external customers regarding Credit Card and Debit Card origination processes, providing prompt and accurate resolutions.
• Maintain accurate records and ensure all processing activities comply with the bank's operational procedures, risk controls, and regulatory standards.
• Identify discrepancies or exceptions during processing and escalate issues where appropriate.
• Support continuous process improvement initiatives to enhance operational efficiency and service quality.

Requirements

• Diploma or Degree in Business, Banking, Finance, or a related discipline.
• Minimum 1–3 years of experience in banking operations, preferably supporting Credit Card, Debit Card, or Unsecured Lending operations.
• Experience in document verification, account opening, loan processing, or card origination.
• Familiarity with banking operational procedures, compliance requirements, and service level agreements (SLAs).
• Keen attention to detail with the ability to process high transaction volumes accurately.
• Good analytical and problem-solving skills with the ability to identify and resolve processing discrepancies.
• Excellent communication and interpersonal skills to liaise with internal and external stakeholders.
• Proficient in Microsoft Office applications; experience using multiple banking systems is good to have.
• Able to work in a fast-paced environment while managing multiple priorities and meeting deadlines.